MimicSourcing, embracing your company and culture
The value of a properly trained agent is largely dependent on his or her immersion into your brand. We leverage the power of MimicSourcing ,a cost-effective process where we conform to our clients’ voice, style and terminology. It’s virtually impossible to tell work is being outsourced.
From day one, agents are trained to understand your brand, your values, and your goals and treat your customers the way you would want them to be treated. There is, in effect, a very thin line between us and you. To your customers, this feels like an authentic experience with your brand, increasing their satisfaction and loyalty.