About

Direct BPO is a business process outsourcing provider based in Gaborone, Botswana.

We are a 100% subsidiary of Mascom Wireless, the leading mobile network operator in Botswana.

Our Background

We specialize in delivering customer management services across the private and public sectors; providing a wide range of services across multiple customer channels – phone, email, chat and social media Direct BPO is a 24/7/365 BPO company leading successful businesses toward a premier customer experience.

From healthcare and education to banking, government, insurance, utilities, telecommunications, retail and a number of other industries, we are available to serve your customers around the clock with the courteous help and expert knowledge they need to stay engaged with your business.

Thanks to our years of customer management experience, we can deliver the exact tools, technology and staff you need to operate essential call center and BPO services. Our full integration with your business begins by understanding you, your organization’s goals, and what your customers expect from you and your services. From there, we provide customer centric solutions tailored to your company’s needs.

our Values

Above and Beyond

We are committed to our clients and work to meet and exceed their expectations

Integrity

We are responsible, open, true, honest and ethical in all our dealings

Accountability

We take personal accountability for our actions and results

Teamwork

We work with our clients to meet their needs and help their company succeed

Quality

What we do, we do well

Your Brand
Our Priority

The Team

Asnath Breseno

Managing Director

Thandi Moremong

Continuous Improvement Manager

Oabona Tshane

Head of HR & Administration

Kabelo Radira

Operations Supervisor

Our Culture

With our people-first approach, we foster a culture of empowerment and motivation. We recognize our employees’ strengths and provide them with opportunities for growth. More so, our diverse interests and backgrounds become a framework for great achievements—in and out of the workplace.

At DirectBPO, we enjoy a productive yet relaxed working environment. Inclusivity and respect create harmonious relationships within our community. Our company culture’s emphasis on work-life integration fuels our success along with our year-round employee engagement activities. With these, we’ve maintained a healthy employee attrition. To illustrate, we reduced our attrition rate to 5.07% % in 2018.

Thus, we nurture a highly-engaged workforce and a sustainable company future.