At Direct BPO , providing quality service is in our DNA and we commit ourselves to provide customer service that is of highest standard.
We adhere to high-quality standards and processes that have helped us to increase our productivity levels on a consistent basis.
We take feedback from our customers in a constructive manner and this has helped us to improve even further and run processes that meet their requirements.
We have an uncompromising hiring policy where employees have to meet our quality standards. Once they are hired, they have to go through a thorough induction and training program about our security and privacy policies to ensure they adhere to our quality standards.
Our highly efficient QM team will analyze all the calls that are being made and received by the call center agents for training needs analysis purpose.