We strive to be the essential partner to businesses by delivering customized outsourcing services to differentiate their brand, grow their business, deliver great customer experience and achieve their business goals.
Whenever a customer makes contact with any business either through telephone, walk-in or digital media; good customer experience gives a business an edge over its competitors. That is why at Direct BPO we have developed programmes that are targeted at upskilling customer service staff, call center agents, supervisors and managers.
Contact us for a full range of training courses that we offer.
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Training & Development Services
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Back Office BPO Services
Data Entry
- Online Data Entry Services
- Offline Data Entry Services
- Manual Data Entry Services
- Forms Processing Services
- Data Capture Services
- Data Cleansing Services
- Order entry and processing
Application Processing
Insurance Services Management
Billing and Collection Services
Inbound Call Center Services
- Telephone answering
- Enquiry Handling
- Product/Service /Subscription information service
- Problem Solving/Customer Complaints Handling
- Order taking
- Event registration and RSVP
Outbound Call Center Services
- Customer acquisition
- Debt Collection
- Customer Loyalty Programme Management and Customer Retention
- Market Research and Surveys
- Reminders and appointment setting
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Customer Care
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Multi-Channel Support
Email Support
Live Chat Support
Social media support
Telephone
Telemarketing
Outbound B2B and B2C
Cross Selling Up Selling
Customer On boarding
Outbound call center
Inbound order taking
Reservation and Booking Services
Subscription Renewal
Lead Generation
B2B-B2C Appointment
Loyalty and Retention Management Services
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Sales & Customer Acquisition
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Contact Center Support Services
IVR Services
Telephone Answering Services
After Hours Call Answering
Help desk services
Call overflow support
Receptionist and switchboard services
Hotline Support
Early and late stage collection
Data validation services
Dispute Management
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Debt Collection
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Order Management Services
Order Taking on Phone, Live
Chat, Email, Web Form, Mobile App etc.
Customer Query Resolution
Customer Follow Up Services
Order Validation – NOTE: space between order validation and order data entry should be the same as for other bullet points
order Data Entry
Customer Verification
Customer database management
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KYC As-A-Service
Know your customer (KYC) procedures are critical to any business to assess and monitor customer risk. They are also legal and regulatory requirements for anti money laundering laws.
Our solution for companies that are required by law to carry out KYC process is divided into 2 stages:
Stage 1
COLLECTION OF INFORMATION AND DOCUMENTATION
We work together with our clients to ensure that all information required for the process is collected and made available in a secure and efficient way. We ensure that all required forms are duly completed and submitted.
Stage 2
OUTREACH
During the preceding step it can happen that the available KYC information is incomplete, inconsistent or incorrect. This requires us to reach out and obtain this information by using the client’s approved channels.
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Digital Marketing Services
Search Engine Optimization(SEO)
Social Media Marketing (SMM)