Services

We strive to be the essential partner to businesses by delivering customized outsourcing services to differentiate their brand, grow their business, deliver great customer experience and achieve their business goals.

Whenever a customer makes contact with any business either through telephone, walk-in or digital media; good customer experience gives a business an edge over its competitors. That is why at Direct BPO we have developed programmes that are targeted at upskilling customer service staff, call center agents, supervisors and managers.

Contact us for a full range of training courses that we offer.

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Training & Development Services

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Back Office BPO Services

Data Entry

  • Online Data Entry Services
  • Offline Data Entry Services
  • Manual Data Entry Services
  • Forms Processing Services
  • Data Capture Services
  • Data Cleansing Services
  • Order entry and processing

Application Processing

Insurance Services Management

Billing and Collection Services

Inbound Call Center Services

  • Telephone answering
  • Enquiry Handling
  • Product/Service /Subscription information service
  • Problem Solving/Customer Complaints Handling
  • Order taking
  • Event registration and RSVP

 

Outbound Call Center Services

  • Customer acquisition
  • Debt Collection
  • Customer Loyalty Programme Management and Customer Retention
  • Market Research and Surveys
  • Reminders and appointment setting

 

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Customer Care

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Multi-Channel Support

Email Support

Live Chat Support

Social media support

Telephone

Telemarketing

Outbound B2B and B2C

Cross Selling Up Selling

Customer On boarding

Outbound call center

Inbound order taking

Reservation and Booking Services

Subscription Renewal

Lead Generation

B2B-B2C Appointment

Loyalty and Retention Management Services

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Sales & Customer Acquisition

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Contact Center Support Services

IVR Services

Telephone Answering Services

After Hours Call Answering

Help desk services

Call overflow support

Receptionist and switchboard services

Hotline Support

 

Early and late stage collection

Data validation services

Dispute Management

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Debt Collection

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Order Management Services

Order Taking on Phone, Live

Chat, Email, Web Form, Mobile App etc.

Customer Query Resolution

Customer Follow Up Services

Order Validation – NOTE: space between order validation and order data entry should be the same as for other bullet points

order Data Entry

Customer Verification

Customer database management

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KYC As-A-Service

Know your customer (KYC) procedures are critical to any business to assess and monitor customer risk. They are also legal and regulatory requirements for anti money laundering laws.

Our solution for companies that are required by law to carry out KYC process is divided into 2 stages:

Stage 1

COLLECTION OF INFORMATION AND DOCUMENTATION

We work together with our clients to ensure that all information required for the process is collected and made available in a secure and efficient way. We ensure that all required forms are duly completed and submitted.

Stage 2

OUTREACH

During the preceding step it can happen that the available KYC information is incomplete, inconsistent or incorrect. This requires us to reach out and obtain this information by using the client’s approved channels.

 

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Digital Marketing Services

Search Engine Optimization(SEO)

Social Media Marketing (SMM)

Your Brand
Our Priority