Direct BPO is a business process outsourcing provider based in Gaborone, Botswana. We are a 100% subsidiary of Mascom Wireless, the leading mobile network operator in Botswana.
Our approach is bespoke; we tailor every client’s solution to their individual business goals. Our services range from Contact Center Outsourcing to Back Office Services, and each of our services can be a fully customised solution for you.
Going the extra mile starts by assembling the right team. Our professional agents are hand-picked and receive the most advanced training in the industry, including ongoing coaching. Our customers are never a commodity. We’ve built our brand based on quality service, not a cheap price.